FAQs (for Customers)

Useful information to get the most out of the PhotoSesh Customer App.

How is PhotoSesh so affordable? ($30 - $75/hr)
Simple. We allow participating photographers to receive your PhotoSesh requests by syncing their calendar to our system.  So we can detect the gaps in their...
Sun, 19 Feb, 2017 at 1:52 AM
How do I get started to book a photographer?
Just download the PhotoSesh App on the iOS App Store. Then simply sign in and search for the talent around you. 1) Select Location 2) Select PhotoSesh ...
Wed, 6 Jun, 2018 at 12:35 AM
What is the refund policy?
We have a 100% satisfaction guarantee policy (limited to the fees paid for your PhotoSesh). Simply contact us with any concerns at support@photosesh.com . We...
Sun, 19 Feb, 2017 at 1:44 AM
How do I book a photographer on short notice?
"Heart" or "Like" 3, 4, or 10 of them on the PhotoSesh app! Even though you may only be hiring one photographer, may we suggest that yo...
Thu, 17 Aug, 2017 at 2:26 AM
What happens if nobody accepts my PhotoSesh request?
If nobody accepts your PhotoSesh request, it may be because the photographer(s) did not see your request yet.  If you want to secure one fast, then cancel y...
Thu, 17 Aug, 2017 at 2:33 AM
How do I cancel my PhotoSesh request?
How to Cancel: Go to your MENU > BOOKINGS > UPCOMING > Here you can cancel your current pending requests.  You can also cancel or reschedule any a...
Thu, 17 Aug, 2017 at 2:00 PM
What is this 6th star (bonus star) for photographers?
Our rating system asks that you rate 5 stars if you believe a photographer has met your expectations. But when a photographer exceeds expectations, we though...
Tue, 12 Sep, 2017 at 12:27 AM
How are photographers selected to be a part of the PhotoSesh community?
Photographers are screened and vetted through a multi-step internal and external process for safety and quality control. More importantly, photographers wil...
Tue, 12 Sep, 2017 at 12:47 AM
I really like how PhotoSesh is involved in such philanthropic work. How can I get involved?
So nice of you to ask! We are constantly helping with charitable events. If you want to help in any way via contributions or volunteering, you can check our...
Tue, 12 Sep, 2017 at 12:56 AM
Are there any other fees involved?
No. You are only liable for the stated hourly rate that you saw on your photographer's profile multiplied by the duration or the requested times. We ev...
Tue, 12 Sep, 2017 at 12:58 AM